RETURNS:
- Returns must be postmarked within 60 days of the purchase date.
- Returns must be in be in new and unused condition and include original packaging. Additional fees may be applied for returns without original packaging.
- Returns are subject to a minimum 20% restocking fee. Additional fees may be applied for any required cleaning or repair.
- Shipping costs for returns must be paid by the customer. To prevent loss or delays, we strongly recommend using a trackable shipping method.
To return an item (non-machine):
- Email orders@tormach.com to request an RMA case number from customer service.
- After receiving a case number from customer service, securely package the item in its original packaging.
- Mail the return to:
Tormach Inc
Attn: Returns
[Case #]
4510 Helgesen Dr
Madison, WI 53718
To return a machine:
- Submit a support ticket to work with technical support on your machine issue. Machines can only be returned with an approved RMA case number. Before receiving a case number, the customer must perform actions as required to maintain, repair, or troubleshoot the machine.
- After receiving a case number from technical support, clean the machine to its original condition.
- Use the original packaging (which must be in good condition) to securely prepare the machine for shipping. The customer is responsible for packaging the machine to prevent damage.
- Ship the return to:
Tormach Inc
Attn: Returns
[Case #]
4510 Helgesen Dr
Madison, WI 53718
Shipping costs for returned machines must be paid by the customer.
REFUNDS:
If a refund is applicable:
- After receiving and inspecting the condition of all items, we will process your return. Please allow at least 3-5 business days from the receipt of your item to process the return. We will notify you by email when your return has been processed.
- Refunds may take 7-10 business days to appear on your credit card statement.
- Shipping and handling are non-refundable.
- Machine returns must be inspected by a Tormach-authorized technician.